.support-page {
  display: grid;
  gap: 18px;
}

.support-hero {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 20px;
  align-items: end;
  padding: 26px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: linear-gradient(135deg, #ffffff 0%, #eef6ff 100%);
  box-shadow: var(--shadow);
}

.support-hero h1,
.card-heading h2 {
  margin: 0;
  color: var(--text);
}

.support-hero h1 {
  max-width: 780px;
  font-size: clamp(28px, 4vw, 48px);
  line-height: 1.04;
}

.support-hero p {
  max-width: 720px;
  margin: 12px 0 0;
  color: var(--muted);
  font-weight: 700;
  line-height: 1.6;
}

.eyebrow {
  display: inline-flex;
  margin-bottom: 8px;
  color: var(--primary);
  font-size: 12px;
  font-weight: 900;
  letter-spacing: 0;
  text-transform: uppercase;
}

.hero-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  justify-content: flex-end;
}

.support-kpis {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 14px;
}

.support-card {
  border: 1px solid var(--border);
  border-radius: 8px;
  background: var(--surface);
  box-shadow: var(--shadow);
}

.kpi-card {
  display: grid;
  grid-template-columns: 44px 1fr;
  gap: 2px 14px;
  align-items: center;
  padding: 18px;
}

.kpi-card i {
  grid-row: span 2;
  width: 42px;
  height: 42px;
  padding: 10px;
  border-radius: 8px;
  background: #eaf3ff;
  color: var(--primary);
}

.kpi-card strong {
  font-size: 28px;
  color: var(--text);
}

.kpi-card span,
.muted {
  color: var(--muted);
  font-weight: 700;
}

.kpi-card.urgent i {
  background: #fff1f1;
  color: #ef4444;
}

.support-workspace {
  display: grid;
  grid-template-columns: minmax(280px, 0.95fr) minmax(320px, 1fr) minmax(320px, 1fr);
  gap: 16px;
  align-items: start;
}

.support-bottom {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 360px;
  gap: 16px;
  align-items: start;
}

.support-form-card,
.ai-card,
.map-card,
.tickets-card,
.support-side .support-card {
  padding: 18px;
}

.card-heading {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 14px;
  margin-bottom: 16px;
}

.card-heading > i {
  width: 42px;
  height: 42px;
  padding: 10px;
  border-radius: 8px;
  background: #eaf3ff;
  color: var(--primary);
}

.support-form {
  display: grid;
  gap: 13px;
}

.support-form label {
  display: grid;
  gap: 7px;
  color: var(--text);
  font-size: 13px;
  font-weight: 900;
}

.support-form input,
.support-form select,
.support-form textarea {
  width: 100%;
  min-height: 44px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: var(--surface);
  color: var(--text);
  font: inherit;
  font-weight: 700;
  padding: 11px 12px;
}

.support-form textarea {
  resize: vertical;
  line-height: 1.5;
}

.form-grid-2 {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
}

.checkbox-line {
  display: flex !important;
  grid-template-columns: none !important;
  align-items: center;
  gap: 10px !important;
}

.checkbox-line input {
  width: 18px;
  min-height: 18px;
}

.prompt-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.prompt-chips button,
.ghost-link {
  border: 1px solid var(--border);
  border-radius: 999px;
  background: #f8fbff;
  color: var(--primary);
  font-weight: 900;
  padding: 8px 11px;
  text-decoration: none;
  cursor: pointer;
}

.support-map {
  position: relative;
  min-height: 240px;
  overflow: hidden;
  border: 1px solid var(--border);
  border-radius: 8px;
  background:
    linear-gradient(rgba(255,255,255,.18) 1px, transparent 1px),
    linear-gradient(90deg, rgba(255,255,255,.18) 1px, transparent 1px),
    linear-gradient(135deg, #86c7df, #d7eff8 48%, #89c6d6);
  background-size: 48px 48px, 48px 48px, cover;
}

.support-map::before {
  content: "";
  position: absolute;
  inset: 34px 26px;
  opacity: .48;
  background:
    radial-gradient(circle at 16% 44%, #2f7b57 0 8%, transparent 9%),
    radial-gradient(circle at 42% 28%, #ded0ae 0 12%, transparent 13%),
    radial-gradient(circle at 68% 48%, #d0bd93 0 18%, transparent 19%),
    radial-gradient(circle at 84% 62%, #5e8c64 0 10%, transparent 11%);
}

.map-route {
  position: absolute;
  left: 11%;
  right: 12%;
  top: 52%;
  height: 2px;
  border-top: 2px dashed #1d6be3;
  transform: rotate(-8deg);
  opacity: .9;
}

.map-pin {
  position: absolute;
  z-index: 2;
  display: grid;
  place-items: center;
  width: 36px;
  height: 36px;
  border: 4px solid #ffffff;
  border-radius: 999px;
  background: var(--primary);
  color: #ffffff;
  box-shadow: 0 10px 22px rgba(0, 53, 128, .22);
}

.pin-1 { left: 14%; top: 57%; }
.pin-2 { left: 32%; top: 45%; }
.pin-3 { left: 50%; top: 52%; }
.pin-4 { left: 66%; top: 36%; }
.pin-5 { left: 78%; top: 51%; }
.pin-6 { left: 88%; top: 40%; }

.shipment-feed {
  display: grid;
  gap: 8px;
  margin-top: 12px;
}

.shipment-feed a {
  display: grid;
  grid-template-columns: 120px 1fr auto;
  gap: 10px;
  align-items: center;
  padding: 10px 0;
  color: var(--text);
  text-decoration: none;
  border-bottom: 1px solid var(--border);
}

.shipment-feed span {
  color: var(--muted);
  font-size: 13px;
  font-weight: 700;
}

.shipment-feed b {
  justify-self: end;
  color: var(--primary);
  font-size: 12px;
}

.ticket-list,
.suggestion-list,
.support-side {
  display: grid;
  gap: 12px;
}

.ticket-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto auto;
  gap: 14px;
  align-items: center;
  padding: 14px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fbfdff;
}

.ticket-main {
  display: grid;
  gap: 4px;
}

.ticket-main strong {
  color: var(--text);
}

.ticket-main p {
  margin: 0;
  color: var(--muted);
  font-size: 13px;
  font-weight: 700;
}

.ticket-number {
  color: var(--primary);
  font-size: 12px;
  font-weight: 900;
}

.ticket-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 7px;
  justify-content: flex-end;
}

.pill {
  display: inline-flex;
  align-items: center;
  min-height: 26px;
  border-radius: 999px;
  padding: 5px 9px;
  font-size: 12px;
  font-weight: 900;
}

.priority-low,
.status-closed,
.status-resolved {
  background: #e8f7ef;
  color: #13834f;
}

.priority-medium,
.status-open,
.status-pending {
  background: #fff6de;
  color: #a16207;
}

.priority-high,
.priority-urgent {
  background: #ffecec;
  color: #dc2626;
}

.status-in_progress {
  background: #eaf3ff;
  color: var(--primary);
}

.ticket-actions {
  display: flex;
  gap: 8px;
}

.ticket-actions a,
.quick-grid a {
  display: inline-grid;
  place-items: center;
  width: 38px;
  height: 38px;
  border: 1px solid var(--border);
  border-radius: 8px;
  color: var(--primary);
  background: var(--surface);
}

.quick-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.quick-grid a {
  width: auto;
  min-height: 78px;
  gap: 7px;
  text-decoration: none;
  font-weight: 900;
}

.quick-grid i {
  width: 22px;
  height: 22px;
}

.suggestion-list article {
  padding: 12px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fbfdff;
}

.suggestion-list p {
  margin: 6px 0;
  color: var(--muted);
  font-size: 13px;
  font-weight: 700;
  line-height: 1.45;
}

.empty-state {
  display: grid;
  place-items: center;
  gap: 8px;
  padding: 26px;
  text-align: center;
  color: var(--muted);
}

.success-message,
.error-message {
  display: grid;
  gap: 3px;
  border-radius: 8px;
  padding: 12px 14px;
  font-weight: 800;
}

.success-message {
  border: 1px solid #b9efd0;
  background: #ecfdf3;
  color: #137944;
}

.error-message {
  border: 1px solid #fecaca;
  background: #fff1f2;
  color: #be123c;
}

.dark-mode .support-hero {
  background: linear-gradient(135deg, #071829 0%, #0d2742 100%);
}

.dark-mode .support-card,
.dark-mode .support-form input,
.dark-mode .support-form select,
.dark-mode .support-form textarea,
.dark-mode .ticket-actions a,
.dark-mode .quick-grid a {
  background: #071829;
}

.dark-mode .ticket-row,
.dark-mode .suggestion-list article,
.dark-mode .prompt-chips button {
  background: #0b1d31;
}

@media (max-width: 1240px) {
  .support-workspace,
  .support-bottom {
    grid-template-columns: 1fr;
  }

  .support-kpis {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 720px) {
  .support-hero {
    grid-template-columns: 1fr;
    padding: 20px;
  }

  .hero-actions,
  .hero-actions a {
    width: 100%;
  }

  .support-kpis,
  .form-grid-2 {
    grid-template-columns: 1fr;
  }

  .ticket-row,
  .shipment-feed a {
    grid-template-columns: 1fr;
  }

  .ticket-actions,
  .ticket-meta,
  .shipment-feed b {
    justify-content: flex-start;
    justify-self: start;
  }

  .quick-grid {
    grid-template-columns: 1fr;
  }
}